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Internet Sales Specialist

Company Information:

Bennett Automotive Group - Award winning automotive group is in search of
team player who loves to serve the Customer!
Be part of the Lehigh Valley's fastest growing dealer group. We are a
company that offers a team environment, great benefits and ongoing training
and support for its associates The ideal candidate must have the desire to
join a fast paced environment and hit our high standards.
Our primary concern is the satisfaction of our customers. Our greatest asset
is our employees. Our online dealership was created to enhance the buying
experience for our many internet customers and keep our traffic strong.
Are you passionate about diplomacy and becoming an "Ambassador of our
brand?" Bennett Automotive Group is currently hiring a BDC Representative.
Due to our tremendous growth we have several BDC Representative Positions to
fill. We are seeking a representatives, with experience; however we are
always willing to train the right individual!

Job Purpose:
The Internet Sales Specialist will have overall responsibility for customer
lead management, CRM, and Business Development to facilitate the internet
customer's buying experience. The ISS will be the initial point of contact
between the Dealership and the Internet Customer for all internet related
activities. The ISS will respond to the Internet customer inquiries via
email or phone. The ISS will offer an invitation to the customer to visit
the dealership, and will assist Sales Management will transition the
customer to a sales person.

Job Duties:
.Obtains customer leads from CRM tool, phone calls from websites and
online inventory listings and acts upon them to ensure the customer is
handled in the appropriate manner. Our lead response time is 30 minutes or
less during business hours. .Collect customer's name, phone number, email
address from all internet sales calls.
.Log all customers contacts and comments into CRM
.Schedule future follow up contact in CRM if no appointment is
generated from the initial incoming internet sales call.
.Confirm scheduled appointments using CRM, Must notify management of
the appointment and fill out the BDC Appointment Sheet, and print a copy for
the Internet Sales Director and Sales Manager.
.Contact "No Show" customers and reschedule their showroom
appointments for a more convenient day and time.
.Results Based CRM: Change status of prospect records in CRM to
reflect customer's current progress with the car buying sales cycle, and
schedule future customer contact for every customer based on the results of
current customer contact.
.Purify and updated customer information and contact data in CRM
application. Maintain accurate notes describing every customer contact.
.Contact Internet customers via email and phone to schedule a sales
.Follow up on all internet inquires within 30 minutes.
.Forward any customer concerns to Internet Sales Director or Sales

Upbeat, positive, "smile" on phone
Can handle heavy phone and internet contact
Can handle heavy phone and internet contact
No fear of change
Ability to work multiple software applications
Ability to work multiple software applications
Ability to work multiple software applications
Ability to work in a Process Driven Work Environment
Automotive experience a plus
Valid driver's license

We offer excellent pay plan, health, dental & vision insurance, professional
working environment

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