I have been asked by my GSM to start developing a new process. I thought, where better to turn than ADM. We are looking at changing our current structure from me leading 2 salespeople that handle all of the Internet leads and phone calls to open it up on the entire salesfloor. There are always pros and cons to every new process, I understand that. My question to everyone out there in ADM land is this; How do you measure what each person is doing DAILY? We use Vin Solutions as an ILM and it works great. I have thought that I would make an offer to the sales floor, and those who were interested in taking leads, I would run through a certification of some sort. Please help, any and all ideas, good or bad, are appreciated.