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I recently read an article that started like this I am changing some of the language to fit the car business. “In the beginning there was your dealerships website and it was good. But then it grew, and grew and grew, until it encompassed the heavens the earth in content and scope. There was something for everyone and everything for someone, and it ceased to be a coherent presentation to anyone in particular.”

“It became an Encyclopedia Corporatica – a massive tomb of information. It contained inventory, employment information, staff information, Green Dealer information, press releases from years gone by. An impressive body of work to be sure…but a sales tool, as a marketing vehicle it sags under its own weight.”

These two paragraphs sparked this post and / or rant. Hope that doesn’t turn you off but this is something I have been very passionate about for the last 18 months or so and in the lightening fast pace of online marketing world your website has actually become less nimble, and now more than ever before you need to be nimble, you need to be relevant to a lot of very different people. If you try to talk to the average respondent through your random access website then you will get average results.

Those who have been around me have heard me beat the Microsite Network into the ground…probably so much so they may be tired of hearing it, but I have to say it again…and again. If you're a dealership with a single website trying to talk to everyone through it then you are sorely lagging behind the rest of the online marketing world. You can break free of this paradox by separating the two; your dealership customer service focused website from your marketing and sales focused Microsite Network.

Now let me clarify a few things:

1. A Microsite is not a single landing page with a submission form. A Microsite is a 4 to 5 page singularly focused message gently leading the customer down the path to conversion with a series of choices each fulfilling the promise made that got the click in the first place.

2. You're not hurting your organic search rankings using Microsites for your online marketing purposes, in fact the back links from these microsites and conversion paths to your main website help your organic rankings at least as much as traffic.

3. A Microsite / Conversion Path DOESN'T have to match side-by-side to preserve the paradigms of you main dealership website. Each one is a clean slate if something isn’t working it’s easy to swap out, that’s the point. This creative freedom is inspiring, revitalizing the energy of your online marketing. Of course you should always work hard to maintain your brand integrity, but it is important to remember your brand is bigger than your dealership website. The internet is a broad mural and your website is only “one” canvas. Online marketing conversion paths and Microsite customer landing experiences in your post-click-marketing lets you paint a much wider world.

To me this is a “NO BRAINER” with the cost of clicks ever rising and the demands on marketing increasing exponentially, post-click-marketing with a Microsite / Conversion Path network strategy just makes sense. Create conversion focused experiences test them, find a winning formula, then keep testing to keep winning. Get results in real-time. Forget the post partum analysis and start changing the outcome of your campaigns while they are still happening.

Hope this helps and doesn't sound too much like a rant.

Tags: automotive, landing, markeitng, microsite, microsites, online, page, pages, sem

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I believe... Hallelujah, I believe! Larry, you and I belong to the same faith, but were not previously aware of it... I could not agree with you more, and one of my first accomplishments at ADP Digital Marketing in early 2007 was to develop their initial Microsite product line. Right now it seems very crude, but we have a new platform which you will think was stolen from your mind, but i swear we came up with it on our own! It took a team of 5 people 14 months to complete the design and requirements and it is in build right now. We are using a completely new dealer web site platform focused on creating "modules" representing each of all the various departments in a dealership, profit centers, campaign concepts and more... Each microsite module works seamless with all the other modules to create a 3 dimensional set of integrations between each microsite, rather than a linear forced march. You can take a look at one of our three existing microsite platforms at www.DealerMicrosites.com which showcases 35 microsite design templates. The new platform is vastly more advanced, and will be our 4th microsite platform.

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Thanks Ralph, glad it didn't read too much like a rant. I have been on this kick for over 3 years now, ever since the first SEM companies started to appear on the scene in Automotive. It seems everyone is caught up with the click, which is useless without the conversion. As an industry we seem to take for granted a 3% to 5% conversion rate...to me that is ridiculous.

Using proper message match and pre-conversion segmentation we have consistently gotten 15% to 20% conversion rates with over 70% of the respondents segmenting. Glad to hear other in the industry are thinking along the same lines. I truly believe this is the future of marketing in the industry. No doubt you will soon start to see the convergence of web and TV with a focus on true permission based marketing right from your set top box.

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Larry, your post definitely does not read like an illogical rant! If it makes you feel any better, by this next NADA in 2010 my team, ADP Digital Marketing will be introducing an entirely new dealer web site platform which will be based on a modular approach designed to do away with what you describe as a "Random Access" dealership website. This will also allow us to provide dealers with specific departmentalized solutions that all integrate with each other, but stand alone as a user experience optimized for the customer who would typically access that department... It is an entirely new approach that originated from our success with specialized microsites, and the realization that a cluster or microsites optimized to deliver a very focused user (customer) experience relevant to that user's needs at that moment in time will consistently outperform the all-purpose unfocused random access type site. We don't claim to be perfect, but my team will continue to improve the state of digital marketing as an ongoing mission.

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