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GM has just raised the bar.  Greater than 99% of leads must be responded
to within 5 hours; response times must average less than an hour. 
That's the new standard.  Can the best minds in the business respond
here with how you are going to get that done? 

I met the old standard in Q1 and finished in the top money sector, but my methods
aren't necessarily going to meet the higher standards.  I need a new
approach to get the job done this quarter

Tags: Deficit, General, Metrics, Motors, Response, SFE, Sleep, Times

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GM is the only one paying a dealer to do so that I know of. Hyundai just take away a lead if you don't respond to it in a certain time frame. Toyota does mystery shops once a month and Nissan is even less than that.

I have been happy with Client Connexions answering my leads after hours.
Help me, I have a few of the pieces of the puzzle

In GM lead management you should be able to send a lead to this lead can then go to a email account set up by the dealership that is set on "away" so a response is automatically sent out and stops the clock. This system works 95% of the time but sometimes a lead gets stuck in the drafts folder. The only problem is the lead is not sent to my CRM tool. I am trying to set up the email account so it answers the GM Lead and also CC's to my CRM, any ideas out there on how to set this up perfectly. I am done waking up at 2am to beat the 1 hour time frame
I suggested that GM may not respond within 5 hours... here's an example: After an hour jointly with OneSource and Cobalt it was concluded that my lead for a 2007 Pontiac Grand Prix should not be considered a new car lead. I was told to contact my appropriate GM person. I sent an email, and followed up by calling (that is, after all, what we do) at 3:40 pm on Friday. As of Sunday night... not even an autoresponder.


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