We are changing CRM's and the consensus from the management team is to go with Reynolds and Reynolds' Contact Management. I'd like to hear from people who are currently using the system to let me know their honest thoughts as to:
1) Ease of use for the sales staff
2) Handling of Internet Leads
3) Email Blasts
4) Service Marketing.
I'm hearing from a lot of vendors but no hands on dealers. I have been at this game a long time (27 years total in auto bus. 10 years on the Internet side) and I am a professional Internet/eCommerce Sales Manager so I know all the problems and shortfalls etc. I've used everything from Higher Gear, Cobalt's LMCC, Advent, AutoBase etc. I can make any program work (except Higher Gear as that's a lost cause) I just want to hear from Dealers who are using Contact Manager so I know what to expect. The decision is pretty much made already!