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Did anyone see this posting on Auto Dealer People?
"Be very careful when dealing with VinSolutions, a CRM provider out of Kansas City. This company holds themselves out to be a "no contract" company, and will tell you that if you provide them with 30 days notice, you can part company with "no strings attached." If you're with them, you've heard the sales pitch. However, you should know about this...they put a "pop-up" on their screen back in March of 2011. It basically forces you to click "ok" to begin using the VinSolutions software once you log on that day. If the first user doesn't click "ok", as soon as someone does it lets you continue. By clicking "ok" you've agreed to a whole batch of "agreements"...one of which says that you have to give 90 days’ notice to end the relationship.
I gave VinSolutions 30 days notice, and have a receipt where they signed for the letter. I paid my final month's bill, as I've paid every bill I’ve ever owed. Time went by, and I got a bill for $2,749.00...what they said I owe (because someone clicked the box back in March of 2011).
At any rate, I'm going to Nebraska to stand before a Judge, and see how he or she sees it. I may win, or I may lose, and it will probably cost me way over $2,749.00 to find out. (Any other dealers out there who've ever done something a little crazy, just for "the principal of the matter"?) By the way, I have an email from VinSolutions explaining to me exactly how they embed the unsuspected terms into their software. They say they've had pretty good success with it holding up in court. We'll see?
Win or lose, I thought it would be good to let dealers know that if you decide to do business with VinSolutions (or undo business with them) read the fine print!
Rex Perry Autoplex…Nacogdoches, TX 75964"