Automotive Digital Marketing

Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders

Loading... Be Patient!

Based at: RBM of Atlanta, Inc.

Reports to: Internet Sales Manager


Job Purpose:  To generate appointments for automotive prospects contacting the dealership through phone, Internet lead submission and chat features and to nurture existing internet leads.


Key Responsibilities:

  • Answer all incoming phone calls generated from dealer websites and other sources of advertising
  • Answer all incoming Internet leads with email and phone calls
  • Respond to all chat conversations from prospects
  • Follow up with all prospects until contact is made
  • Set and confirm all internet appointments for sales prospects and customers
  • Communicate with all no-show internet appointments and reschedule
  • Communicate with all internet non-appointments and non-sold prospects (following the internet sales process)
  • Track all activity in the CRM (Customer Relations Management) Tool
  • Keep all prospect and customer records up to date and accurate
  • Communicate all appointment activity with appropriate managers and sales people
  • Attend all required meetings and training sessions



Highly motivated, self starter, great communicator (written and verbal), results oriented, positive outlook, clear focus, forward planner, mature, reliable, a team player, and ability to quickly build rapport with prospects


Job Requirements:

-       High school diploma required, college degree preferred, 2-4 years of experience a plus

-       Excellent communication skills including phone, email, and chat, ability to successfully handle 150-200 prospects each month, ideal background includes working in a call center environment, experience with appointment setting, and experience maintaining a book of business

-       Basic computer programs such as Microsoft Word and Excel, understanding of customer databases, CRM systems/software, the Internet, chat, and email

-       Ability to read and comprehend instructions and information

-       Excellent written and oral communications skills

-       All applicants must be authorized to work in the USA

-       All applicants must be able to perform duties and responsibilities in a safe manner

-       All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test, and credit report



  • Paid training and bonus opportunities
  • Major medical, dental, matching 401K, and vacation pay
  • We offer an excellent benefits package



  • Commensurate of qualification and experience

Email resumes to  No phone calls please.

Tags: agent, atlanta, bdc, of, rbm

Views: 205

Reply to This

Automotive Professional Network and Resource Exchange for Car Dealers, Managers, OEM and Marketing Practitioners seeking Best Practices.

ADM Sponsor

William B. Terry
Rated by Super Lawyers

loading ...

ADM Badge


Based On Your Interests...

ADM Consulting, LLC

Onsite/Offsite Combination ADM Consulting, LLC Professional Services
Select the maximum monthly investment you plan to make
Sign up for

Automotive Marketing Tools

Get ADM Toolbar

Click here to take the ADM Member Survey

Getting too many emails from ADM? Click mailbox below to control which types of alerts and updates you are sent......



ADM Professional Services
Phone Consultation
Topic or Issue:

Top Automotive Marketing Forum Discussions

Share the Best Content w/AutoMarketing Community

© 2020   Created by Ralph Paglia.   Powered by

ADM Badges  |  Report an Issue  |  Terms of Service, pub-1344093271332697, DIRECT, f08c47fec0942fa0, pub-1344093271332697, DIRECT, f08c47fec0942fa0