Good stuff there Thomas.... I am however looking specifically for the Trade In Marketplace ones that I would imagine someone has some. Call script/Email template would be for an outgoing call as we are returning their email with a call or email about the price that Autotrader has put on their car. Most customers we found were a little ways away so to one get them in here with their trade for an appraisal, and two it's been a struggle to get the Sales Consultants here to follow any thing that would resemble a rational thought on the phone so I am trying to get part of my problem fixed....lol.
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