ADM serves Car Dealers, Automotive Marketing Pros and Internet Sales Managers
Are You a CarDoll Hater?
First of all, let me make a statement in regards to vested interests and financial motivations: Neither I, nor any of my business partners or affiliated companies receive any payment, advertising funds, or in any way benefit from the success or failure of "The CarDoll". The same holds true for Jamie Lynn's husband (Ted Ing) and his businesses, or any of their other business interests.
I respect the right of each and every ADM Professional Community member to express their opinion, and if you disagree with me, I will usually promote your post! Last Wednesday, Larry Bruce paid me a compliment in Houston when he said to an ADM member who was complaining about "The CarDoll" to me:
"One thing about Ralph, I have posted many articles and statements that he vehemently disagrees with, but I have never seen him delete or moderate somebody for having an opinion different from his..."
(or something like that - sorry Larry if I got that wrong) I am deeply optimistic that a few of you reading this, who disagree with me, may understand that people who are friends can have differing opinions on such matters. I simply feel, in my heart, that to attack someone for the way they dress, or their personal mannerisms is wrong...
Long before certain individuals started talking about punching a young woman in the face for wearing a short dress in an automotive training video, I despised bigotry, racism, prejudice against people who look and/or act differently, along with the intolerant and at times violent behaviors that go with such hateful principles... Such as judging people by their appearance or ostracizing a person because of their looks. Threatening a young person with harm or rallying and influencing others to adopt the same negative attitude and hatreds towards appearance that is outside what somebody has deemed acceptable.
That is probably why I tend to defend the rights of gays, lesbians, people of color, those shorter than me, taller than me, darker than me, lighter than me, or even those stupid car salesmen that don't wear ties to sales meetings! Heck, I am even so far out of the norm that I have willfully, gladly and with a positive attitude sold cars to strippers, porn stars, sluts and the whores that cheat on their husbands (the reverse are the manly men who cheat on their wives).
I have actually accepted payments from people wearing bikinis and short-shorts who wanted to buy a car... Worse yet, I have sold vehicles to many of the undocumented immigrants here in Arizona who get gouged on their payroll taxes, then never file a return to get a refund of their over-payments, but who needed a car to get back and forth from that same job.
One of the best characteristics about the car business (in my opinion) is how, for the most part, we do not act prejudicial, regardless of a customer's appearance... As long as they have the means or credit rating to buy a car.
I have seen restaurants and bars refuse to serve people who look different than their usual clientele, but am proud to say, and thank the Lord that in MY CHOSEN INDUSTRY, I have not yet seen a customer kicked out of a dealership for their appearance, or even something as offensive as too much cleavage or a skirt that is too short.
Maybe my support for The CarDoll (Jamie Lynn Ing) is misplaced, but try to take a look at it through my eyes... Because, I look at the situation this way - I was raised during a time in American culture when many of us were taught that if you don't have anything good to say about somebody, then you don't say anything at all... Those that know me, also know that i have on many occasions violated this principle when a company or person does something i feel egregious enough to speak out about... Such as fraud, charging for a product or service that does not perform as promised, etc. However, in this situation it seems to me that for ANYBODY to put a lot of effort into criticizing and personally attacking a community member in the social media space based on personal appearance is just plain wrong... This is how bullying and some of the related suicides we see in various news reports have occurred.
I had the unforgettable misfortune of witnessing deadly homophobic mob violence in Buffalo New York (outside of a Hertel Ave. bar), when I was 21 years old... The victim was guilty of dressing inappropriately, revealing his sexual orientation in the wrong place at the wrong time. At that moment, maybe I was in shock, I vowed to NEVER become a "hater" and to accept people who were different from me as individuals. Because we are fortunate enough to live in the United States, we are living in what most of us would like to describe as a free country... I was so radicalized by my traumatic experience that I am now foolish enough to believe that if a woman so chooses, she is entitled to wear short dresses, or even show off her cleavage if she wants to. If you find that concept shocking, you better move to Saudi Arabia... Or at least stay away from most Phoenix are dealership Finance Departments.
Now, with that said, I am quite comfortable with informing those that report to me in a work situation that clothing is either appropriate for our workplace, or it is not. I also understand that if the people working in a business are not dressed in a manner that meets the approval of some people, that that business may lose those people as customers. In fact, as incredible as some may find this to be about my background, I once escorted a high ranking Honda executive OUT of a party at NADA because of the scantily clad women who had been hired to mingle with the crowd at the party... (but Ralph, that doesn't happen in the car business!)
But guess what I did not do? I did not insult, assault or even pass judgement on the people who chose to stay at the party, nor did I slap any of the women or "punch them in the face"... as somebody has posted, describing what they want to do to Jamie Lynn (aka CarDoll).
I do not have to become a CarDoll customer, I am not now, nor do I intend to become one... neither do you or anyone else. Quite honestly, her appearance and mannerisms make me somewhat uncomfortable, but for those that enjoy her style of training and communication, more power to you... Vive le Différence!
What ever happened to simply posting a comment expressing a strong negative opinion? Trying to organize a public lynching of anyone for the reasons people are attacking Jamie Lynn (the CarDoll) is far too close to the sentiments that create Lynch Mobs and emboldens those that burn crosses on people's front lawns for my own morality and sense of right and wrong to accept.
How many of the CarDoll's detractors have communicated directly with her and attempted to coach her? I have... Have her other critics? Because, yes... I am a critic and Jamie Lynn and Ted Ing both know it.
If we deem ourselves enlightened, forward thinking "Thought Leaders", then we should refuse to accept "Hate Behavior", or any other form of online or offline bullying and appearance-based judgmental rejection... Where does it end? Are Burqas the next female clothing requirement in the auto industry?
Make no mistake, the way people have expressed a desire to physically abuse Jamie Lynn, to "Punch her in the face" is fueled by the same types of hatred and misogynistic motivations as when a group of Afghan men stone a young woman to death for exposing her face in public... Or, when an Indian girl is gang raped to death and the perpetrators say she had it coming. For those of you spewing hatred and intolerance for Jamie Lynn's appearance.... Osama Bin Laden has 76 virgins for you too.
Every single person in my life who is closely related to me, my daughters, granddaughters, my wife and many of my best friends, are women... I admire and respect women in general. I am thankful that my daughters and granddaughters were born in a country that protects a woman's rights, more so than many other countries (although not as much as several). I am not willing to be neutral or silent about judging any woman solely by her appearance, or the clothing she chooses to wear... Whether it is because she is a devout Moslem, choosing to wear a Burqa, or a Philadelphia news reporter wearing a dress that is too short by Amish standards; either way, such appearance based rushes to judgement and the inflexible standards implied seem wrong to me.
Regardless of the clothing Jamie Lynn (CarDoll) wears or even the way she displays an attitude that seems remarkably similar to what I see so many men expressing in public settings, and then being admired by their peers, and rewarded for, there is something fundamentally wrong with hating her, or attacking her for it.
I find the whole CarDoll bashing thing to be a disgusting example of intolerance and "socially acceptable" prejudice. These are people motivated by opinions far too similar to what drives violence against women, or result in a gay man tied to a fence in Wyoming, then beaten to death. I am ashamed of the people I know who are so eager to hate a woman who dares to act like the TV commercials used to sell cars, or for saying the same things that men are applauded and revered for.
As a whole, this world could use a little more love, and a lot less hate...
I have really, only 1 question.
How much of Cardoll's "training tips" are her own & how many are the idea of Ted Ings?
A consultant/trainer should be able to stand on their own 2 feet. If Cardoll takes off, and she's invited to speak at conferences such as Autocon, Digital Dealer, DSES, NADA, etc, etc etc - will she be able to field a Q & A session from the attendees? People (male & female) who are in the dealerships, in the trenches, day in and day out attempting to learn from her videos.
If you're going to bill yourself as a "trainer" (no matter what your gender), at least be able to intelligently speak about the subject-matter you're training on.
If she can't carry on an intelligent conversation about the subjects of her videos, then why are you going to listen to her?
Megan, this is probably the best argument I have seen yet against using the CarDoll... You are basing your critique on her skill sets and qualifications, which is a valid argument to use with any automotive trainer, regardless of sex, age or content covered. I have long argued against the validity of trainers preparing employees for positions they have never actually executed themselves. I know this may not be valid for all forms of training, but I cannot imagine a technician being trained to overhaul a transmission by somebody who has never done so on a professional level.
So, whereas it may be OK for an instructor specializing in the motivational characteristics of Generation X to conduct a workshop with marketing managers, I am not sure an instructor training salespeople to sell cars who has never sold cars themselves is a valid learning foundation.
Excellent point Megan, and excellent point Ralph. So I think the question we should all be asking ourselves is ..... Has the Cardoll ever sold a car? Taken a phone up? Worked in a dealership in sales, finance, desk, or any management roll? I think if we all had some sort of substance to base her skill set on we could put this to rest. Is the self proclaimed "sexiest woman in social media" also a experienced woman in a dealership platform? My mom doesn't belong on this site, even if she had me (or even Ralph Paglia) coaching her as to what to say. No matter what her marketing style was. She's never sold a car, she's never been a GSM, GM, Desk Manager, so she shouldn't be allowed to post a blog ABOUT selling cars let alone one every other day on a respected forum such as this. So let me ask everyone this, WHAT ARE THE CARDOLL's QUALIFICATIONS? Anyone .... Anyone .... Bueller ....Bueller ...........
Mike, it is not JUST "The CarDoll" who we should be asking for qualifications from... This burden of qualification which should be assessed upon all trainers and consultants.
For example, I have seen car companies hire people as dealership trainers with 3 years of dealership experience, none of it in management. In my opinion, such an individual is not qualified to go out and train dealership employees on OEM provided software and systems... Obviously, quite a few people disagree with me, but there should be some threshold for qualifying to train, instruct or counsel car dealers and their employees.
When I went to work for Half-A-Car, one of the most successful automotive training companies in history, you could not even apply for a "Catalyst" position without at least 6 years of dealership experience and at least 3 years in management.
As usual Ralph .... nailed it on the head. I'm wondering does someone with weak qualifications deserve to litter up a respected forum with less than useful blogs and Videos?
Well, short of getting into censorship, which other sites do quite effectively, there is also the fact that I have personally seen far too many blog posts and forum discussions far less valuable than what CarDoll posts on ADM that get posted, then ignored and eventually the author goes away. I have been kicked out of many online forums and communities and know how wrong it feels. To start doing so with ADM goes against everything we stand for... We want to be inclusionary, not exclusionary. Neither Jamie Lynn nor Ted Ing are in any way even remotely close to being unqualified to post blogs and videos... Although I could show you a few from 4 years ago where the authors clearly were not qualified!
Ted Ing is one of the most successful Service and Fixed Operations trainers in North America... Jamie Lynn is a degreed and certified Mechanical Engineer who I hear is quite accomplished with mechanical concepts, theories and practices relevant to the auto industry. I doubt if either of them have been on the sale end of the car business, but I don't really know for sure. Either way, they certainly deserve to be heard and if their message is not valid, unqualified or you don't like the way they deliver it, then post comments below their posts and state as such.
Good, bad or otherwise, the ADM Professional Community does not censor content, other than the most extreme cases of obvious blog-spam, misrepresented links that seek to drive traffic away from the network and content so far outside of the car business it is unarguably irrelevant... For example, the blog posts about Russian Mail-Order brides were deleted against the protests of Jim Ziegler a few years ago.
Oh yeah, and anything to do with Viagra and Canadian Pharmacies gets deleted too... I also had to take down a bunch of stuff about Digital Dealer because of "Cease and Desist" letters from Mike Roscoe's attorneys... But, I have always tried to be as censorship free and debate friendly as we can make this network.
While Mike has a point, I really appreciate this post Ralph.
Ralph, I imagine it was a tough decision to delete Russian Mail-Order brides against the protests of Jim Ziegler. LOL!
Your ambition to be inclusionary is admirable. If someone is in this business and believes they have something to say that's worthwhile, let them be judged by the readers either ignoring them or commenting on their content.
Being somewhat a solitary soul through most of my auto career that began in 1994, ADM was one of the first forums I joined back in 2008. It changed my life. The first people I met were you, Phillip Zelinger, and Keith Shetterly. I credit you all for your welcoming presence and for opening my eyes to a world I thought I was alone in... digital marketing.
ADM is a home for all who want to learn, expand and innovate, and bounce wild ideas against the brightest brains in the industry. It can only be that way by being inclusive and it is that way due to your leadership. Thank you!
Let me start this post by asking 2 questions. What are the "car dolls" qualifications? What right does she have to train me? Has she sold tons of cars somewhere? do her techniques work? whats her track record?I have no idea who she is, but she is causing a stir. What is she Known for? The second is (and I have watched 1 of her "training" videos how comfortable are you watching these videos with your wife, sister, mother, or daughter?
If you are uncomfortable watching these with ANY of the aforementioned women in your life than these videos have no place in the work place. Forget if "maybe" there may be an issue with someone being offended. Its not worth it. Just the same, if there are tons of swearing or degrading tones in ANY training material scrap it.
Ok so there were more than 2 questions, Can anyone help me with them?
I think you should fire her and not use her training services...
Subi, great post. I think an opinion from a woman who is "in the trenches" is the most valuable in this situation. When a Dealer hires you I know their internet department needs life, and you put your heart in it. As for the cardoll, I didn't think that my comments on her Post was the cause of this article being written but my opinion should be easy to see by my original comment on her "ups" post that she left. I have a dream, that some day, people of all races, sexual orientations, religions, domestic and import, vendor, and dealer alike, be able to base their opinions of their business on the content of character and relevancy and not on the appearance of whomever is presenting their opinions. No matter how regurgitated and invaluable the information might be. That only the content be judged. The cardoll is a business platform, nothing more. It's branding gone wild. It's a pretty face with a diluted message. A pretty girl walks into my office trying to sell me something, at least once a week. At the end of the day what they're selling, most of the time I'm not buying. Not because the she's pretty and I hate pretty people, but because the product has no worth. My issue is just that with the cardoll. I'm not a hater, I'm not a "valuer" of the product. I feel about the cardoll like I feel about print ads, or Joe Verde training. Useless, unhelpful, and most of all, a waste of my time, interest, and energy. It's not a hate, it's a sigh, "UGH!!" Subi puts her heart into all that she does, she gives it life, gives it breath, like an #automarketing doctor, she brings it to life. The cardoll is just that, a doll, lifeless, plastic, without substance and most important ......... without heart.