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Having a singular source calling back each and every client who touches the dealership - whether it's through Service, Walk-in Sales, Internet Request, or Phone - demands a highly complex and tightly controlled system...to include sharing client information back and forth between departments.  Which dealers have this system down pat?

Tags: BDC, CRM, Lead, management

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Is anybody using OCM??? One of my dealers was just sold OCM & I know very little about it. There BDC is getting training next week on the functionality. What strengths or weakness are there ....any help/info is appreciated. I will report back
Since the speed and quality of initial response is such a key success driver, consider using a digital response management system to ensure that the car buyer receives a multi-vehicle price quote within 10 minutes.

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