Professional Community for Car Dealers, Automotive Marketers and Sales Managers
12:30 - 1:30 pm central would be ideal.
60 deals a month = $48k would be underpaid in the Boston Market. My reps who do 60 deals a month make between $55-60k. You are on the right track having people who know the car business. There is nothing more frustrating for a sales consultant or sales manager than to have an uneducated rep send in a customer who is $10k upside down in their trade and wants to get into a new car with no money down or who wants to get out of a 36 month lease with 32 payments left and no money out of pocket. Every salesperson understands that you are going nowhere with these customers and you are causing the store unnecessary pain by blindly sending these customers in. The more they know about the car business, the better the experience will be for the customer. I don't think customers want to call car dealerships and talk to "Tammy the Time/Life Operator." They want to talk to someone who knows the cars as well as the ins and outs of the car business and can help them make an educated buying decision.
I agree with Steven that all of the reps should be certified in the lines they sell. We would never let a non-certified salesperson take an up but for some reason, many stores think it's okay to have non-certified reps being the first point of contact for the dealership. Makes no sense to me.
Increase BDC call productivity and give your managers / owners complete oversight of the BDC in real-time!
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