I was recently able to convince my dealer to use one vendor for our websites, Digital Marketing, CRM, DMS and F&I systems. We chose ADP to handle everything. (I'm sure this brings a smile to Ralph's face!) My main concern was making sure that every system we used was compatible and integrated. I've grown tired of the never-ending challenges you face when your systems aren't designed to work together. My other motivation was to allow us to leverage our spend by dealing with one vendor. Since we already used ADP for our DMS and F&I, we were able to negotiate very aggressively when it came to the other systems. For example, we were able to negotiate 60% off of the original CRM quote we received.
I realize that one vendor cannot be the "best in everything," however, I think the overall quality of our systems is excellent and the money we were able to save was substantial. In addition, having one vendor to deal with for support is refreshing. Are any other members using the "one vendor" approach or am I putting too many eggs into one basket?