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Hey Joe, Would you send me some info about your company I have some dealers looking to oursource their BDC would like more info.
We are not an oursourced BDC center. As a matter of fact, I posted this roughly 6 years ago before I started my own consulting/training firm. However, I do have an outsourced BDC center as one of our clients that we advise on lead management follow up. They're fairly sound so I will have someone reach out to you.
Great Topic. The last dealership I purchased we refined this outsourcing model and now it is has been in market for 3 years. Please take a moment to review. There are several good comapnies that provide this service and usually at a fraction of what it would cost to maintain internally with ALOT less headaches.
Our company handles three basic outsourced departments.
1- www.automobileBDC.com handles the dealership Internet department 24/7/365. Responds within moments and follows up on each and every inquiry for 92 days until appointment is set.
2- www.ServiceBDC.com handles answering each and every incoming service appointment within one ring, setting appt in the dealership CRM and checking for open recalls and verifying guests data.
3- www.PhoneBDC.com handles each and every incoming sales call, sets the appointment using a script and professional tone while entering the guest information into the dealerships CRM for future follow up.
I am no longer affiliated with, but recommend the following BDC outsourcing solutions:
1. Phone Follow-up; The Sales Academy (Thayne Harrison) in SLC, UT
2. Direct Mail; ADP DMS Dealers=CustomerTouch, All Others=Team Velocity
3. Email Follow-up; CRM System automation with oversight by BDC Director.