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All ADM Discussions Tagged 'service' (26)

ADM Discussions Replies Latest ADM Activity - Click "More" at bottom!


The 7 Deadly Sins of Customer Experience

Is your company committing the 7 Deadly Sins of customer experience? Recently, my kids asked me about the 7 Deadly Sins; I don’t remember h…

Started by Mike Elliott

0 Mar 6


Your Customer Is A Narcissist: How To Turn This To Your Advantage In Customer Loyalty

The customer’s at the center of the customer’s universe A customer wants to feel that they’re at the center of your (the service provider’s…

Started by Mike Elliott

0 Mar 2


The Effects of Positive & Negative Customer Service (an InfoGraphic)

Started by Mike Elliott

0 Jan 17


7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer…

Started by Mike Elliott

1 Dec 16, 2014
Reply by samauden


A bad service review? No need to panic

Tools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo…

Started by Mike Elliott

5 Nov 29, 2014
Reply by Markelle Harden


Your Dealership is Full Of Ordinary People and Ordinary Things

There is something magical about Ritz-Carlton hotels. Maybe it’s the ambiance. Maybe it’s the smell. Maybe it’s the quiet understanding tha…

Started by Mike Elliott

0 Nov 4, 2014


How to Respond to Comments

(An article from Auto Dealer Monthly that I wanted to share with all of you) There are endless social media and third-party review sites o…

Started by Mike Elliott

0 Jul 25, 2014

Not everything is digital is it?

OK, I know this is Automotive DIGITAL marketing and I may be crucified for this post.   But, how many dealers still use real tangible stuf…

Started by jon nigbor

1 Oct 11, 2013
Reply by Big Tom LaPointe


Are You A Fixed Ops Director That Is Producing Outstanding Results?

The 2013 Automotive Boot Camp has an educational track with 8 workshops on Service/Fixed Ops.   There are two workshops open for practicin…

Started by Brian Pasch

0 Mar 1, 2013


FAKE AIRBAG - Free Carfax Link and List of Potential Vehicles

Reports continue to flow about the fake airbag situation, and I'm sure lawyers and risk managers will help clarify the exposure of dealersh…

Started by Big Tom LaPointe

0 Oct 14, 2012


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