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All ADM Discussions Tagged 'service' (20)

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How to Respond to Comments

(An article from Auto Dealer Monthly that I wanted to share with all of you) There are endless social media and third-party review sites o…

Started by Mike Elliott

0 Jul 25

Not everything is digital is it?

OK, I know this is Automotive DIGITAL marketing and I may be crucified for this post.   But, how many dealers still use real tangible stuf…

Started by jon nigbor

1 Oct 11, 2013
Reply by Big Tom LaPointe

Are You A Fixed Ops Director That Is Producing Outstanding Results?

The 2013 Automotive Boot Camp has an educational track with 8 workshops on Service/Fixed Ops.   There are two workshops open for practicin…

Started by Brian Pasch

0 Mar 1, 2013

FAKE AIRBAG - Free Carfax Link and List of Potential Vehicles

Reports continue to flow about the fake airbag situation, and I'm sure lawyers and risk managers will help clarify the exposure of dealersh…

Started by Big Tom LaPointe

0 Oct 14, 2012

Selling Outside the Box 2

Patient sitting in doctors waiting area. Goes in to see doctor. Leaves doctors office with offers for; Come see the new 2013 Lincoln MZX fr…

Started by Roosevelt Gist

0 Oct 3, 2012

Selling Outside the Box

Customer sitting in your service area gets bill for $635 repair. Walks out with coupon for free tire rotation on next visit, $20 off one ni…

Started by Roosevelt Gist

0 Oct 3, 2012

Do You Offer Free Wifi?

87% of wireless devices have wifi. Consumers use free wifi to reduce carrier charges and access the Internet. Why do you provide free wifi…

Started by Roosevelt Gist

0 Sep 23, 2012

Free listing for ADM members in new Auto Repair Directory

As the economy continues to slump, and as more consumers are foregoing the purchase of new cars and hanging on to their old ones, the cost…

Started by Mo Goulet

3 Sep 5, 2012
Reply by Mo Goulet

Which of these creates the most repeat customers?

Which do you think inspires the most customer loyalty and repeat customers: the brand (such as vehicle make), customer service, or monetary…

Started by Mike Gorun

0 Aug 21, 2012

Who are you selling more cars to, Gen Y’s or Baby Boomers?

Last month Foresight Research released the 2012 Dealership Experience Strategy Report. Among its findings are that older shoppers are less…

Started by Mike Gorun

0 Jun 12, 2012

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