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All ADM Discussions Tagged 'service' (22)

ADM Discussions Replies Latest ADM Activity - Click "More" at bottom!

A bad service review? No need to panic

Tools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo…

Started by Mike Elliott

3 on Wednesday
Reply by Markelle Harden

Your Dealership is Full Of Ordinary People and Ordinary Things

There is something magical about Ritz-Carlton hotels. Maybe it’s the ambiance. Maybe it’s the smell. Maybe it’s the quiet understanding tha…

Started by Mike Elliott

0 Nov 4

How to Respond to Comments

(An article from Auto Dealer Monthly that I wanted to share with all of you) There are endless social media and third-party review sites o…

Started by Mike Elliott

0 Jul 25

Not everything is digital is it?

OK, I know this is Automotive DIGITAL marketing and I may be crucified for this post.   But, how many dealers still use real tangible stuf…

Started by jon nigbor

1 Oct 11, 2013
Reply by Big Tom LaPointe

Are You A Fixed Ops Director That Is Producing Outstanding Results?

The 2013 Automotive Boot Camp has an educational track with 8 workshops on Service/Fixed Ops.   There are two workshops open for practicin…

Started by Brian Pasch

0 Mar 1, 2013

FAKE AIRBAG - Free Carfax Link and List of Potential Vehicles

Reports continue to flow about the fake airbag situation, and I'm sure lawyers and risk managers will help clarify the exposure of dealersh…

Started by Big Tom LaPointe

0 Oct 14, 2012

Selling Outside the Box 2

Patient sitting in doctors waiting area. Goes in to see doctor. Leaves doctors office with offers for; Come see the new 2013 Lincoln MZX fr…

Started by Roosevelt Gist

0 Oct 3, 2012

Selling Outside the Box

Customer sitting in your service area gets bill for $635 repair. Walks out with coupon for free tire rotation on next visit, $20 off one ni…

Started by Roosevelt Gist

0 Oct 3, 2012

Do You Offer Free Wifi?

87% of wireless devices have wifi. Consumers use free wifi to reduce carrier charges and access the Internet. Why do you provide free wifi…

Started by Roosevelt Gist

0 Sep 23, 2012

Free listing for ADM members in new Auto Repair Directory

As the economy continues to slump, and as more consumers are foregoing the purchase of new cars and hanging on to their old ones, the cost…

Started by Mo Goulet

3 Sep 5, 2012
Reply by Mo Goulet

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