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All ADM Discussions Tagged 'management' (62)

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7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer…

Started by Mike Elliott

1 on Wednesday
Reply by samauden

Are Salespeople Born Competitive?

What brings out our inner Usain Bolt? No, I’m not talking about how fast we can run. I’m talking about that competitive edge and drive to s…

Started by Mike Elliott

0 Dec 15

Do You Hate Your Customers?

There, I said it. <rant> As many of you do, I lurk around the various automotive forums to keep an eye on what’s going with the rest…

Started by Mike Elliott

0 Dec 5

A bad service review? No need to panic

Tools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo…

Started by Mike Elliott

5 Nov 29
Reply by Markelle Harden

U.S. auto loan originations at highest level in 9 years

Americans took out the most auto loans in nine years during the third quarter, according to the Federal Reserve Bank of New York’s quarterl…

Started by Mike Elliott

0 Nov 26

ANNOUNCEMENT TO SALESPEOPLE: Everyone hates us and it’s all our fault!

If I ask you to think about a typical salesperson, what is the first thing that pops into your head? For many people out there it is someth…

Started by Mike Elliott

0 Nov 24

What Comes First: The Sale or the Financing?

There are a lot of mysteries in life. What happened to the lost city of Atlantis? Does Bigfoot really exist? Who shot JFK? For car dealers,…

Started by Mike Elliott

0 Nov 23

CFPB Plans to Expand Oversight Nonbank Auto Lenders

The Consumer Financial Protection Bureau is proposing to expand its supervisory oversight beyond the banks to about 38 additional nonbank a…

Started by Mike Elliott

0 Nov 13

By the Numbers: Are Your Financing Offers Falling on Deaf Ears?

How do you persuade a customer to come into your dealership and buy a vehicle? It’s one of the most basic questions any dealer can ask, and…

Started by Mike Elliott

0 Nov 11

The 7 Principles Of The Future Employee

It’s safe to say that the employee of tomorrow is not the same person as the employee of yesterday. The five trends shaping the future of w…

Started by Mike Elliott

0 Nov 11

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