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All ADM Discussions Tagged 'management' (68)

ADM Discussions Replies Latest ADM Activity - Click "More" at bottom!

Finding the Hidden Market That Your Business Is Missing Out On

Recently, I went car shopping with my wife. We were casually browsing when a salesperson approached us. After listening to his pitch, he tu…

Started by Mike Elliott

0 on Sunday

5 Traits Of Customer-Focused Companies

How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but one that ge…

Started by Mike Elliott

1 Jan 21
Reply by Markelle Harden

The Effects of Positive & Negative Customer Service (an InfoGraphic)

Started by Mike Elliott

0 Jan 17

This Common Car Salesman Mistake Could Be Hurting Your Sales

When we talk about car sales basics we talk about features and benefits. Our job is to demonstrate the features and sell the benefits, bla…

Started by Mike Elliott

0 Jan 10

Six Ways Dealers Make Their Inventory Stand Out

While working with non-automotive businesses, we’ve seen how managers of brands respond when they need to drive sales volume. Coca-Cola sal…

Started by Mike Elliott

0 Jan 1

Want More Sales? Try Using These 13 Influential Words. And what are the selling words that you swear by?

The pen is mightier than the sword. (Which is good, because you probably don't want to threaten prospects into buying at sword-point.) As t…

Started by Mike Elliott

0 Dec 28, 2014

7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer…

Started by Mike Elliott

1 Dec 16, 2014
Reply by samauden

Are Salespeople Born Competitive?

What brings out our inner Usain Bolt? No, I’m not talking about how fast we can run. I’m talking about that competitive edge and drive to s…

Started by Mike Elliott

0 Dec 15, 2014

Do You Hate Your Customers?

There, I said it. <rant> As many of you do, I lurk around the various automotive forums to keep an eye on what’s going with the rest…

Started by Mike Elliott

0 Dec 5, 2014

A bad service review? No need to panic

Tools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo…

Started by Mike Elliott

5 Nov 29, 2014
Reply by Markelle Harden

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