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All ADM Discussions Tagged 'customer' (26)

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7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer…

Started by Mike Elliott

1 on Wednesday
Reply by samauden

A bad service review? No need to panic

Tools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo…

Started by Mike Elliott

5 Nov 29
Reply by Markelle Harden

Your Dealership is Full Of Ordinary People and Ordinary Things

There is something magical about Ritz-Carlton hotels. Maybe it’s the ambiance. Maybe it’s the smell. Maybe it’s the quiet understanding tha…

Started by Mike Elliott

0 Nov 4

How to Respond to Comments

(An article from Auto Dealer Monthly that I wanted to share with all of you) There are endless social media and third-party review sites o…

Started by Mike Elliott

0 Jul 25

Discussion on why dealers are loosing customers at an alarming 62%, why is ths?

Started by Rick McLey

0 Dec 2, 2013

How would YOU answer this Chat inquiry?

This request came in today from a prospective customer. "I am currently in the process of pricing a honda pilot 2wd EX-L w/RES. I have been…

Started by Steve Richards

14 Nov 11, 2013
Reply by Manny Luna

Should a customer leave the dealership with your numbers?

Give me your thoughts... Mine is no they should not. That is if they can not commit to buying now. You will have a better chance at selling…

Started by Darin George

20 Feb 11, 2013
Reply by Darin George

If it Sounds Too Good to Be True . . . is it still True?

I recently read a dealer review from a "customer" and want to share the review with my fellow members on this network to get your thoughts…

Started by Mark Dubis

1 Jan 22, 2013
Reply by Big Tom LaPointe

How important is brand loyalty to creating customers who are loyal to your dealership?

A recent article in Automotive News (http://bit.ly/SLipNy) cites a brand loyalty study conducted by Experian Automotive. Toyota has re-capt…

Started by Mike Gorun

0 Nov 6, 2012

Which group of customers provides a greater return, new or existing?

Businesses grow either by new customer acquisition or by getting more business from their existing customers. For postcard mailings, advert…

Started by Mike Gorun

1 Oct 23, 2012
Reply by Ralph Paglia

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