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All ADM Discussions Tagged 'customer' (30)

ADM Discussions Replies Latest ADM Activity - Click "More" at bottom!

Your Customer Is A Narcissist: How To Turn This To Your Advantage In Customer Loyalty

The customer’s at the center of the customer’s universe A customer wants to feel that they’re at the center of your (the service provider’s…

Started by Mike Elliott

0 yesterday

5 Traits Of Customer-Focused Companies

How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but one that ge…

Started by Mike Elliott

3 on Friday
Reply by Mike Elliott

Did store falsify customer surveys?

At South Coast Subaru in California, a suit filed by Subaru alleges, a group of employees regularly gathered on their lunch hours to falsif…

Started by Mike Elliott

0 Feb 16

The Effects of Positive & Negative Customer Service (an InfoGraphic)

Started by Mike Elliott

0 Jan 17

7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer…

Started by Mike Elliott

1 Dec 16, 2014
Reply by samauden

A bad service review? No need to panic

Tools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo…

Started by Mike Elliott

5 Nov 29, 2014
Reply by Markelle Harden

Your Dealership is Full Of Ordinary People and Ordinary Things

There is something magical about Ritz-Carlton hotels. Maybe it’s the ambiance. Maybe it’s the smell. Maybe it’s the quiet understanding tha…

Started by Mike Elliott

0 Nov 4, 2014

How to Respond to Comments

(An article from Auto Dealer Monthly that I wanted to share with all of you) There are endless social media and third-party review sites o…

Started by Mike Elliott

0 Jul 25, 2014

Discussion on why dealers are loosing customers at an alarming 62%, why is ths?

Started by Rick McLey

0 Dec 2, 2013

How would YOU answer this Chat inquiry?

This request came in today from a prospective customer. "I am currently in the process of pricing a honda pilot 2wd EX-L w/RES. I have been…

Started by Steve Richards

14 Nov 11, 2013
Reply by Manny Luna

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