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All ADM Discussions Tagged 'Customer' (15)

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Understanding Customer Intent

Understanding customer intent has traditionally been separated into three main categories of internet searches, NIT -  Navigational, Inform…

Started by Colin Forrest

1 Nov 15, 2017
Reply by Vicki D. Casey


Two new Think With Google studies with lots of insights for dealers.

Two new interesting studies to take a look at from Google that were released this week: What On-The-Lot Foot Traffic Data Reveals About Car…

Started by Kristin Huntley

0 Jan 26, 2017


Discussion on why dealers are loosing customers at an alarming 62%, why is ths?

Started by Rick McLey

0 Dec 2, 2013

Do vendors appreciate your business?

I wanted to share a story with you all that happened recently. So many times when working in an industry, we forget to look at the best pr…

Started by Simon Smith

3 Sep 14, 2012
Reply by Jake Wirth

Dealers Use Hollywood Premiere to Improve Customer and Employee Satisfaction",

Car dealers are participating in the premiere of a major Hollywood film in an effort to improve their customer and employee satisfaction an…

Started by Luisana Suegart

4 Oct 21, 2011
Reply by Ralph Paglia

VW Featured at Automotive Customer Centricity Summit

VW Featured at Automotive Customer Centricity Summit   Who owns Loyalty?   We ALL do! Mike Sachs, GM of CRM & Loyalty at VW discusses t…

Started by Ralph Paglia

0 May 4, 2011


I recently read an article from titled Which Vehicle Brands Are Retaining The Most Customers. I couldn’t believe th…

Started by Owen Moon

3 Jan 24, 2011
Reply by Scott Falcone

Are Google Map Results Killing Your Web Traffic?

Google Maps. Everyone uses it for directions and many people use it to find local businesses. Studies have shown that people trust online…

Started by Derek Box

0 Sep 15, 2010

Do you know how much traffic you lose?

Customer review sites are quickly gaining prominence online.  I’m sure most dealers are familiar with review sites, especially the ones tha…

Started by Phillip Cannon

3 May 26, 2010
Reply by Wendell Dossett

Internet Achievement Awards Nomination

The 2010 Internet Achievement Awards Nomination Form has been released. Auto Dealer Monthly will be highlighting great examples of the foll…

Started by Harlene Doane

0 Feb 2, 2010


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