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7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer…

Started by Mike Elliott

1 on Wednesday
Reply by samauden

Are Salespeople Born Competitive?

What brings out our inner Usain Bolt? No, I’m not talking about how fast we can run. I’m talking about that competitive edge and drive to s…

Started by Mike Elliott

0 on Monday

By the Numbers: Are Your Financing Offers Falling on Deaf Ears?

How do you persuade a customer to come into your dealership and buy a vehicle? It’s one of the most basic questions any dealer can ask, and…

Started by Mike Elliott

0 Nov 11

Your Dealership is Full Of Ordinary People and Ordinary Things

There is something magical about Ritz-Carlton hotels. Maybe it’s the ambiance. Maybe it’s the smell. Maybe it’s the quiet understanding tha…

Started by Mike Elliott

0 Nov 4

Have You Become Too Cynical to Be a Good Car Salesman?

Every now and then for no apparent reason I see a good car salesman go from being a top producer to becoming an average car salesperson. Th…

Started by Mike Elliott

0 Oct 17

Americans could waste $2.8 trillion being stuck in traffic by 2030

Sitting stopped in congested traffic might be one of the most frustrating feelings imaginable. You're trapped in your car unsure when thing…

Started by Mike Elliott

0 Oct 16

AAA: Winter Could Bring Widespread Gas Prices Under $3

The trend downward trend of gas prices should continue at least into December, and pump prices could fall below $3 a gallon in many areas…

Started by Mike Elliott

0 Oct 5

Detroit Gave the World Freedom, Literal and Figurative

An Article by John Phillips published in Car and Driver. I live in a locale where it is fashionable—maybe mandatory—to excoriate the federa…

Started by Mike Elliott

0 Oct 1

Dealers Failing to Capture Customers Over the Phone, Marchex Reports

SEATTLE — When consumers search for cars, parts or auto services on their mobile phones and call up a dealership, one in six times their ca…

Started by Mike Elliott

0 Sep 29

Anyone using Vauto's new car pricing tool? Thoughts?

I've recently learned of a new car pricing tool that Vauto debuted earlier this year.   I think we are going to sign up with it, but I want…

Started by Justin Grubb

2 Sep 19
Reply by Justin Grubb

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