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PROCESS MANAGEMENT- CRM, BDC and lead Management Processes, Emails, Phone Scripts, Facility Design, Tools and Suppliers (172)

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5,000 Leads A Month For A Centralized BDC

I have a question for ADM Members.  A dealer group is considering creating a centralized BDC from scratch.   The stores in the group curre…

Started by Brian Pasch

9 Nov 28, 2012
Reply by Ken Long

Who is the Manager of the BDC Depatment?

Recently I read an article about who is the Manager of the BDC Manager. It said something of the sort of the GM is. NOT the used car manage…

Started by Peter Stratton

1 Nov 28, 2012
Reply by Ken Long


Best practices for leaving voice mail messages

One of my BDC reps just asked me if I had any variations of the standard voice mail messages that we leave for customers on a daily basis. …

Started by Mike Warwick

19 Nov 28, 2012
Reply by Ken Long


Email Address Capture

I'm looking for help with some sample scripts or ideas of where to find something to help our service drive and sales people ask customers…

Started by Tara Rotenberry

2 Nov 19, 2012
Reply by Tara Rotenberry

One Command

Every once in a while a client will ask me to recommend a third party vendor. Sometimes they'll ask "what are some of your other dealers do…

Started by Darrin Smith

0 Nov 1, 2012


Lead Management Response: What Works Best To Sell The Most Cars Is No Longer Any Mystery

I am uploading several PPT slide decks that show the data driven, car buyer versus lost deals research on EXACTLY what dealership lead resp…

Started by Ralph Paglia

7 Sep 26, 2012
Reply by Eric Corso


Which of these creates the most repeat customers?

Which do you think inspires the most customer loyalty and repeat customers: the brand (such as vehicle make), customer service, or monetary…

Started by Mike Gorun

0 Aug 21, 2012


Dealer to Consumer Emails: Longer Subject Lines Get More Clicks

For Emails Sent by Dealers to Consumers, Longer Subject Lines Seen Getting More Clicks The longer the length (in characters) of a car deal…

Started by Ralph Paglia

1 Aug 4, 2012
Reply by Stan Sher


Automated greeting card/post card service

I had someone approach me about Send Out Cards.  It's a company that you can send greeting cards, post cards and other gifts...all from the…

Started by Tom Hawkins

2 Jun 16, 2012
Reply by Tom Hawkins

City Twist?

Does anyone have a recommendation either for or against City Twist?

Started by Cathy Nesbit

1 Jun 3, 2012
Reply by Lynnette Edic


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