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PROCESS MANAGEMENT- CRM, BDC and lead Management Processes, Emails, Phone Scripts, Facility Design, Tools and Suppliers (169)

ADM Discussions Replies Latest ADM Activity - Click "More" at bottom!

Email Address Capture

I'm looking for help with some sample scripts or ideas of where to find something to help our service drive and sales people ask customers…

Started by Tara Rotenberry

2 Nov 19, 2012
Reply by Tara Rotenberry

One Command

Every once in a while a client will ask me to recommend a third party vendor. Sometimes they'll ask "what are some of your other dealers do…

Started by Darrin Smith

0 Nov 1, 2012

Lead Management Response: What Works Best To Sell The Most Cars Is No Longer Any Mystery

I am uploading several PPT slide decks that show the data driven, car buyer versus lost deals research on EXACTLY what dealership lead resp…

Started by Ralph Paglia

7 Sep 26, 2012
Reply by Eric Corso

Which of these creates the most repeat customers?

Which do you think inspires the most customer loyalty and repeat customers: the brand (such as vehicle make), customer service, or monetary…

Started by Mike Gorun

0 Aug 21, 2012

Dealer to Consumer Emails: Longer Subject Lines Get More Clicks

For Emails Sent by Dealers to Consumers, Longer Subject Lines Seen Getting More Clicks The longer the length (in characters) of a car deal…

Started by Ralph Paglia

1 Aug 4, 2012
Reply by Stan Sher

Automated greeting card/post card service

I had someone approach me about Send Out Cards.  It's a company that you can send greeting cards, post cards and other gifts...all from the…

Started by Tom Hawkins

2 Jun 16, 2012
Reply by Tom Hawkins

City Twist?

Does anyone have a recommendation either for or against City Twist?

Started by Cathy Nesbit

1 Jun 3, 2012
Reply by Lynnette Edic

Integrated Marketing Strategies

We regularly work with dealerships that don't seem to understand that having multiple advertising and marketing channels is key to winning…

Started by Don Queen

1 May 12, 2012
Reply by Ralph Paglia

Facebook Email and Internet Leads

Has anyone responded to Internet leads using the prospect’s Facebook email after a prospect does not reply to quotes or correspondence sent…

Started by Bill Gordon

1 May 12, 2012
Reply by Tim Huynh

Please help! Surveys on the Service Drive.

ADM members please help! Who is mining their Service Drive for sales opportunities using Customer Surveys? I am looking for best practice…

Started by Daymond Decker

1 Apr 28, 2012
Reply by Jerry Thibeau

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