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PROCESS MANAGEMENT- CRM, BDC and lead Management Processes, Emails, Phone Scripts, Facility Design, Tools and Suppliers (174)

ADM Discussions Replies Latest ADM Activity - Click "More" at bottom!

How's your CRM treating your client's inquiries?

For months I have tried to get our CRM Company to change the way it marks leads as duplicates.  Here's an example: Mrs. Jones emails on Tue…

Started by Chip Diggs

0 Apr 3, 2013


BDC Performance Standards

Greetings all!  I just started a BDC here at the first of the year and would like some current input on what the industry standards are now…

Started by Richard Ludlow

7 Apr 3, 2013
Reply by Richard Ludlow

Collecting Emails at the Dealership Level

What are considered some of the best practices for collecting emails at the dealership level. Are dealers doing anything specific to get th…

Started by Peter Martin

2 Apr 3, 2013
Reply by Peter Martin


Are You an Internet Ninja Warrior or a 90 Pound Weakling?

Tired of getting sand kicked in your face by other salespeople who think they are better than you? Now's your chance to prove you are an "I…

Started by Jerry Thibeau

5 Mar 29, 2013
Reply by Jerry Thibeau


Should a customer leave the dealership with your numbers?

Give me your thoughts... Mine is no they should not. That is if they can not commit to buying now. You will have a better chance at selling…

Started by Darin George

20 Feb 11, 2013
Reply by Darin George


Customer Tracking

While driving in with the tow guy today(car broke down :(), we chatted about Google. He said an odd thing happened to him while he was surf…

Started by Kim Essenmacher

3 Jan 1, 2013
Reply by Ralph Paglia

5,000 Leads A Month For A Centralized BDC

I have a question for ADM Members.  A dealer group is considering creating a centralized BDC from scratch.   The stores in the group curre…

Started by Brian Pasch

9 Nov 28, 2012
Reply by Ken Long

Who is the Manager of the BDC Depatment?

Recently I read an article about who is the Manager of the BDC Manager. It said something of the sort of the GM is. NOT the used car manage…

Started by Peter Stratton

1 Nov 28, 2012
Reply by Ken Long

Best practices for leaving voice mail messages

One of my BDC reps just asked me if I had any variations of the standard voice mail messages that we leave for customers on a daily basis. …

Started by Mike Warwick

19 Nov 28, 2012
Reply by Ken Long


Email Address Capture

I'm looking for help with some sample scripts or ideas of where to find something to help our service drive and sales people ask customers…

Started by Tara Rotenberry

2 Nov 19, 2012
Reply by Tara Rotenberry


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