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PROCESS MANAGEMENT- CRM, BDC and lead Management Processes, Emails, Phone Scripts, Facility Design, Tools and Suppliers (175)

ADM Discussions Replies Latest ADM Activity - Click "More" at bottom!

Are You an Internet Ninja Warrior or a 90 Pound Weakling?

Tired of getting sand kicked in your face by other salespeople who think they are better than you? Now's your chance to prove you are an "I…

Started by Jerry Thibeau

5 Mar 29, 2013
Reply by Jerry Thibeau

Should a customer leave the dealership with your numbers?

Give me your thoughts... Mine is no they should not. That is if they can not commit to buying now. You will have a better chance at selling…

Started by Darin George

20 Feb 11, 2013
Reply by Darin George

Influencer

Customer Tracking

While driving in with the tow guy today(car broke down :(), we chatted about Google. He said an odd thing happened to him while he was surf…

Started by Kim Essenmacher

3 Jan 1, 2013
Reply by Ralph Paglia

Influencer

5,000 Leads A Month For A Centralized BDC

I have a question for ADM Members.  A dealer group is considering creating a centralized BDC from scratch.   The stores in the group curre…

Started by Brian Pasch

9 Nov 28, 2012
Reply by Ken Long

Who is the Manager of the BDC Depatment?

Recently I read an article about who is the Manager of the BDC Manager. It said something of the sort of the GM is. NOT the used car manage…

Started by Peter Stratton

1 Nov 28, 2012
Reply by Ken Long

Influencer

Best practices for leaving voice mail messages

One of my BDC reps just asked me if I had any variations of the standard voice mail messages that we leave for customers on a daily basis. …

Started by Mike Warwick

19 Nov 28, 2012
Reply by Ken Long

Influencer

Email Address Capture

I'm looking for help with some sample scripts or ideas of where to find something to help our service drive and sales people ask customers…

Started by Tara Rotenberry

2 Nov 19, 2012
Reply by Tara Rotenberry

One Command

Every once in a while a client will ask me to recommend a third party vendor. Sometimes they'll ask "what are some of your other dealers do…

Started by Darrin Smith

0 Nov 1, 2012

Lead Management Response: What Works Best To Sell The Most Cars Is No Longer Any Mystery

I am uploading several PPT slide decks that show the data driven, car buyer versus lost deals research on EXACTLY what dealership lead resp…

Started by Ralph Paglia

7 Sep 26, 2012
Reply by Eric Corso

Influencer

Which of these creates the most repeat customers?

Which do you think inspires the most customer loyalty and repeat customers: the brand (such as vehicle make), customer service, or monetary…

Started by Mike Gorun

0 Aug 21, 2012

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