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PROCESS MANAGEMENT- CRM, BDC and lead Management Processes, Emails, Phone Scripts, Facility Design, Tools and Suppliers (176)

ADM Discussions Replies Latest ADM Activity - Click "More" at bottom!


To Price - or Not To Price; that is the question!

Every contributing member of ADM knows the answer - or they should; of course we need to give the customer the price. The real question is…

Started by Philip Zelinger

195 Nov 15, 2013
Reply by Philip Zelinger

Looking to replace Autobase & AVV/Webcontrol

Looking to replace Autobase & AVV/Webcontrol with company that has a fully integrated CRM & ILM. We are tired on using two differen…

Started by Emily

2 Oct 9, 2013
Reply by Emily

Shocking Webinar Tomorrow!

Tomorrow I will be doing one of my most controversial webinars ever, it's titled: "Fire Your Third Party Lead Provider and Start Generating…

Started by Jerry Thibeau

1 Sep 26, 2013
Reply by Jerry Thibeau


Wondering how effective ADP CRM/Ileads Tool is for an Internet dept and process?

I am considering staying on Webcontrol AVV as my IL manager. As a BDC/Internet person in the business I have used several CRM tools and thi…

Started by Kristen Liggins

0 Jul 3, 2013


Is the Dealership Sales Call Center Obsolete? New theory: All Must be E-savvy by David Barkholz

What are your thoughts on this? I don't believe the BDC is obsolete. However, I do believe there needs to be a good combination of both!…

Started by Kim Essenmacher

1 Jun 17, 2013
Reply by Justin DiPietro


The Law Of Reciprocity

The law of reciprocity states that when you do anyone a courtesy they are subconsciously bound to return the favor. Used correctly the law…

Started by Ken Luna

0 Apr 30, 2013

CRM choices: Vinsolutions vs. ADP

We are looking to make a move within a week on a new CRM tool.  It will be used across four to five rooftops in three states and five franc…

Started by Sarah Prusaczyk

7 Apr 25, 2013
Reply by Sarah Prusaczyk

It's On!

Who has the best Internet Lead process in the business? 8 finalist have been selected and each will go head to head until one is declared t…

Started by Jerry Thibeau

3 Apr 22, 2013
Reply by Jerry Thibeau

How's your CRM treating your client's inquiries?

For months I have tried to get our CRM Company to change the way it marks leads as duplicates.  Here's an example: Mrs. Jones emails on Tue…

Started by Chip Diggs

0 Apr 3, 2013


BDC Performance Standards

Greetings all!  I just started a BDC here at the first of the year and would like some current input on what the industry standards are now…

Started by Richard Ludlow

7 Apr 3, 2013
Reply by Richard Ludlow


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