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PROCESS MANAGEMENT- CRM, BDC and lead Management Processes, Emails, Phone Scripts, Facility Design, Tools and Suppliers (175)

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Looking to replace Autobase & AVV/Webcontrol

Looking to replace Autobase & AVV/Webcontrol with company that has a fully integrated CRM & ILM. We are tired on using two differen…

Started by Emily

2 Oct 9, 2013
Reply by Emily

Shocking Webinar Tomorrow!

Tomorrow I will be doing one of my most controversial webinars ever, it's titled: "Fire Your Third Party Lead Provider and Start Generating…

Started by Jerry Thibeau

1 Sep 26, 2013
Reply by Jerry Thibeau

Dealer

Wondering how effective ADP CRM/Ileads Tool is for an Internet dept and process?

I am considering staying on Webcontrol AVV as my IL manager. As a BDC/Internet person in the business I have used several CRM tools and thi…

Started by Kristen Liggins

0 Jul 3, 2013

Influencer

Is the Dealership Sales Call Center Obsolete? New theory: All Must be E-savvy by David Barkholz

What are your thoughts on this? I don't believe the BDC is obsolete. However, I do believe there needs to be a good combination of both!…

Started by Kim Essenmacher

1 Jun 17, 2013
Reply by Justin DiPietro

Influencer

The Law Of Reciprocity

The law of reciprocity states that when you do anyone a courtesy they are subconsciously bound to return the favor. Used correctly the law…

Started by Ken Luna

0 Apr 30, 2013

CRM choices: Vinsolutions vs. ADP

We are looking to make a move within a week on a new CRM tool.  It will be used across four to five rooftops in three states and five franc…

Started by Sarah Prusaczyk

7 Apr 25, 2013
Reply by Sarah Prusaczyk

It's On!

Who has the best Internet Lead process in the business? 8 finalist have been selected and each will go head to head until one is declared t…

Started by Jerry Thibeau

3 Apr 22, 2013
Reply by Jerry Thibeau

How's your CRM treating your client's inquiries?

For months I have tried to get our CRM Company to change the way it marks leads as duplicates.  Here's an example: Mrs. Jones emails on Tue…

Started by Chip Diggs

0 Apr 3, 2013

Influencer

BDC Performance Standards

Greetings all!  I just started a BDC here at the first of the year and would like some current input on what the industry standards are now…

Started by Richard Ludlow

7 Apr 3, 2013
Reply by Richard Ludlow

Influencer

Collecting Emails at the Dealership Level

What are considered some of the best practices for collecting emails at the dealership level. Are dealers doing anything specific to get th…

Started by Peter Martin

2 Apr 3, 2013
Reply by Peter Martin

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