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PROCESS MANAGEMENT- CRM, BDC and lead Management Processes, Emails, Phone Scripts, Facility Design, Tools and Suppliers (176)

ADM Discussions Replies Latest ADM Activity - Click "More" at bottom!

LOOKING for a NEW CRM/ILM for my Dealership.......Suggestions?

I know this is an OLD topic but there is always something new and from the research I have done the top three that I am finding are VinSolu…

Started by Tonia Kelley

27 Apr 3, 2009
Reply by Jeff Simonton


Bought elsewhere - template requests

Hi! I'm looking to build a template I can shoot to customer who bought elsewhere? Any good ones out there you can post for me? Thank you!

Started by Kendall Burger

0 Mar 26, 2009


The Sale starts with your online listing!

I've been reading some posts/replies from ADM members, and I've looked at their dealers websites. The majority of people do not understand…

Started by David DeSantis

2 Mar 21, 2009
Reply by David DeSantis


What is an acceptable revenue-based ROI for a lifecycle management tool/application within an automotive dealership practice targeting sales and service?

What is your experience with the following items? When deploying a CRM/Lifecycle Management application within a dealership to manage sales…

Started by mike lesinski

2 Mar 7, 2009
Reply by mike lesinski


VinSolutions announces full ARKONA Integration

VinSolutions has completed certification and is now fully integrated with real time push and pull capabilities with ARKONA. At this time Vi…

Started by Shawn Morse

2 Feb 25, 2009
Reply by Shawn Morse

This is an email that Saturn sent out to their database this morning

We Are Still Saturn Dear Chris: From our very beginning, Saturn has always sought a better way. We pioneered no-hassle, no-haggle shopp…

Started by Chris Hanson

0 Feb 19, 2009

Why to Use and CRM/ILM and why to collect email addresses from Lot Customers?

Guys, I need some help/advice here. I'm getting stonewalled from my Sales Consultants about the need to use an ILM or CRM and why to colle…

Started by Joel Davidson

10 Feb 6, 2009
Reply by Fred Stice



We are in the process of deciding whether or not to shop for a different CRM and Website provider. We are currently using BZ Results for bo…

Started by Donnie Hinkle

10 Feb 5, 2009
Reply by Bryan Nightingale

Service Customer Retention - CRM Tool

I am looking for a CRM that is geared towards service retention. Ideally, I would like for the program to pull ROs from Reynolds daily, lis…

Started by Jessica Richa

4 Jan 28, 2009
Reply by Jessica Richa


Script? I don't need a &?!*# script, and neither should you. Part 2

We had just gotten our dealer license the month that I started. The GM gave me a tour of the place, and we went into the sales office. The…

Started by David DeSantis

1 Jan 23, 2009
Reply by Wendell Dossett


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