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PROCESS MANAGEMENT- CRM, BDC and lead Management Processes, Emails, Phone Scripts, Facility Design, Tools and Suppliers (172)

Featured ADM Discussions


Merging the Internet Department and the Sales Floor?

Does anyone have any ideas / opinions on merging the internet department and the sales floor.   We currently have an Internet Team Departme…

Started by Mallory KellerLatest Reply


Dealers Use Hollywood Premiere to Improve Customer and Employee Satisfaction",

Car dealers are participating in the premiere of a major Hollywood film in an effort to improve their customer and employee satisfaction an…

Started by Luisana SuegartLatest Reply

Shouldn't we be "training' the caller too?

I'm prepping for a big strategy meeting with a dealer group. So I decide to verify my hunch that there is big opportunity in training the c…

Started by Chip KingLatest Reply

ADM Discussions Replies Latest ADM Activity - Click "More" at bottom!


Sales Consultant Customer Protection Policies

We are in the process of updating our sales and BDC processes and we currently have protection policies in place that have been for a lengt…

Started by Shawn Lane

0 Nov 12, 2014


Why Employees Won't Tell You What They Really Think

Rather than speaking up when they see something wrong or have good suggestions, many employees feel that keeping their mouths shut is the…

Started by Mike Elliott

0 Sep 10, 2014


Are Car Dealers Aware That Over Half Of All Emails They Send Never Make It To Customer Inboxes?

Increasing Email Deliverability:  Getting Dealership Sent Emails to the Customer's Inbox! Many Automotive Marketers know all too well that…

Started by Ralph Paglia

6 Aug 7, 2014
Reply by Bob Cockerham


Started by Clarence U Romero

1 Jul 21, 2014
Reply by John Kandi

Discussion on why dealers are loosing customers at an alarming 62%, why is ths?

Started by Rick McLey

0 Dec 2, 2013


Peter Martin Monday Motivational Email Messages

I wanted to share the following email which was sent to me by Peter Martin at Cactus Sky Marketing... Not only does Peter's company provide…

Started by Ralph Paglia

0 Nov 18, 2013


To Price - or Not To Price; that is the question!

Every contributing member of ADM knows the answer - or they should; of course we need to give the customer the price. The real question is…

Started by Philip Zelinger

195 Nov 15, 2013
Reply by Philip Zelinger

Looking to replace Autobase & AVV/Webcontrol

Looking to replace Autobase & AVV/Webcontrol with company that has a fully integrated CRM & ILM. We are tired on using two differen…

Started by Emily

2 Oct 9, 2013
Reply by Emily

Shocking Webinar Tomorrow!

Tomorrow I will be doing one of my most controversial webinars ever, it's titled: "Fire Your Third Party Lead Provider and Start Generating…

Started by Jerry Thibeau

1 Sep 26, 2013
Reply by Jerry Thibeau


Wondering how effective ADP CRM/Ileads Tool is for an Internet dept and process?

I am considering staying on Webcontrol AVV as my IL manager. As a BDC/Internet person in the business I have used several CRM tools and thi…

Started by Kristen Liggins

0 Jul 3, 2013


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