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PROCESS MANAGEMENT- CRM, BDC and lead Management Processes, Emails, Phone Scripts, Facility Design, Tools and Suppliers (175)

Featured ADM Discussions

Influencer

Merging the Internet Department and the Sales Floor?

Does anyone have any ideas / opinions on merging the internet department and the sales floor.   We currently have an Internet Team Departme…

Started by Mallory KellerLatest Reply


Influencer

Dealers Use Hollywood Premiere to Improve Customer and Employee Satisfaction",

Car dealers are participating in the premiere of a major Hollywood film in an effort to improve their customer and employee satisfaction an…

Started by Luisana SuegartLatest Reply

Shouldn't we be "training' the caller too?

I'm prepping for a big strategy meeting with a dealer group. So I decide to verify my hunch that there is big opportunity in training the c…

Started by Chip KingLatest Reply

ADM Discussions Replies Latest ADM Activity - Click "More" at bottom!

Dealer

Used car BDC...BDA's or cradle to grave?

Any thought's on modern best practices for used car dealerships? We are getting about 4300 internet leads a month. Cant say how many calls,…

Started by Miki Crespo

0 Jun 4

Dealer

Improving BDC Show-Sold Percentage. Thoughts?

Hello! I am here to see everybody's thoughts on how to improve our BDC's appointment show to close rate. I have been taught the 4x60% rule,…

Started by Max Thorp

1 Mar 9
Reply by Michael Bilson

Dealer

Recommendations for an app that digitizes test drive paperwork?

I am looking for a mobile app that can capture a digital signature on our test drive agreement, as well as capture a photo of a guest's dri…

Started by Kristina Reid

0 Feb 29

Influencer

Sales Consultant Customer Protection Policies

We are in the process of updating our sales and BDC processes and we currently have protection policies in place that have been for a lengt…

Started by Shawn Lane

0 Nov 12, 2014

Influencer

Why Employees Won't Tell You What They Really Think

Rather than speaking up when they see something wrong or have good suggestions, many employees feel that keeping their mouths shut is the…

Started by Mike Elliott

0 Sep 10, 2014

Are Car Dealers Aware That Over Half Of All Emails They Send Never Make It To Customer Inboxes?

Increasing Email Deliverability:  Getting Dealership Sent Emails to the Customer's Inbox! Many Automotive Marketers know all too well that…

Started by Ralph Paglia

6 Aug 7, 2014
Reply by Bob Cockerham

BDC

Started by Clarence U Romero

1 Jul 21, 2014
Reply by John Kandi

Discussion on why dealers are loosing customers at an alarming 62%, why is ths?

Started by Rick McLey

0 Dec 2, 2013

Peter Martin Monday Motivational Email Messages

I wanted to share the following email which was sent to me by Peter Martin at Cactus Sky Marketing... Not only does Peter's company provide…

Started by Ralph Paglia

0 Nov 18, 2013

Influencer

To Price - or Not To Price; that is the question!

Every contributing member of ADM knows the answer - or they should; of course we need to give the customer the price. The real question is…

Started by Philip Zelinger

195 Nov 15, 2013
Reply by Philip Zelinger

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