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DEALERSHIP MANAGEMENT, MONITORING and REPORTS - Achievements, Milestones, Sales Team and Organizational Leadership Topics, awards or achievements you and your team have earned (141)

Featured ADM Discussions


Are Extroverts Overrated in Sales? Here's one View

The “Gift of Gab” does not hold the virtue it once did in sales. Old school sales philosophies told us to bring out the extrovert from with…

Started by Mike ElliottLatest Reply

Internet Sales Department Metrics

What are the key measurement criteria that you use to guide your focus in the dealership's Internet Sales operations? I am attaching numero…

Started by Ralph PagliaLatest Reply

Email Templates, Phone Scripts - Share The Winners!

Based on one of Jon's suggestions, this forum is being set up for the exchange, discussion and commentary in regards to email templates tha…

Started by Ralph PagliaLatest Reply

ADM Discussions Replies Latest ADM Activity - Click "More" at bottom!

Dealers Do Not Need To Buy All New Technology To Go High-Tech, Just Make a Few Tweaks!

Vehicles have advanced by leaps and bounds.  New vehicles have smartphone integration with Apple CarPlay and Android Auto, available Wi-Fi…

Started by Ralph Paglia

0 Apr 4

How to Excel at Managing Change!

When your dealership organization implements projects or initiatives to improve productivity, seize opportunities, or address other key iss…

Started by Garry House

0 Jan 25

8 Typical Dealership Management Shortcomings

        ► Organizational Design                            ► Compensation Planning         ► Employer Branding                             …

Started by Garry House

0 Nov 20, 2017

Setting Employee Expectations

On my new web site at, under the “Develop Your SELF” menu tab, I discuss how to achieve a Culture of Accountability. One of…

Started by Garry House

0 Jul 25, 2017

And then the GM said, “We used to do that!”

It was in late 1987, and I was conducting an in-dealership workshop focused on Financial and Operational Planning and Controls. I was descr…

Started by Garry House

0 Jun 29, 2017

The Ultimate Guide To Business Process Management 2017

Business process management lets your organization have a systematic way of making the process more effective, efficient, and adaptable. Bu…

Started by Priya

0 Mar 5, 2017

Should dealers still use deceptive ad practices and super fine print?

With all the talk of Beepi, Carvana, and Tesla forcing major change in the industry, I went to a GM dealer promoting SHOP CLICK DRIVE. It w…

Started by Big Tom LaPointe

1 Nov 14, 2016
Reply by Ian Wittig

Common Pitfalls of Workflow Automation

Think automation is easy? Think again. Here are three ways it can screw up your systems -

Started by Priya

0 Jun 9, 2016

How to Increase Sales “the Easy Way”

At the Sonic Automotive Dealer Academy in 2003, we began using, as a teaching tool, an article titled, “Simple Techniques to Grow Your Busi…

Started by Garry House

0 May 20, 2016

Nothing Replaces Sound Performance Management!

I’m sure that at some time in your retail automotive career you’ve been advised not to “chase shiny objects.” And if you attended the 2016…

Started by Garry House

0 Apr 21, 2016


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